Shipping & Returns
Everything you need to know about getting your order and sending it back.
Relationships. Career. Timing. Growth.
We want purchasing to feel safe and straightforward.
Paid readings are personalised digital products delivered by email. They are final sale and non-refundable once delivery begins with your prior express consent and acknowledgement that you lose your statutory right of withdrawal at that point. At checkout, you must actively agree to immediate supply; this consent is not pre-selected. This policy does not limit any mandatory consumer rights, including remedies for non-delivery or defective or non-conforming digital content. If your report is missing or cannot be opened, email hello@thetimeenergy.com with your order number so we can help.
The jewellery return rules below apply to physical products only. Digital readings are supplied electronically and are not covered by the physical-product return process.
Returns are accepted within 30 days of delivery, unworn and in original packaging.
Request a return from your account, or email us your order number.
Pack items securely; return shipping is covered by the customer unless the item arrived damaged or incorrect.
Refunds are issued to your original payment method within 5–7 business days of us receiving your return. Exchanges ship as soon as the return is processed.
Please contact support@thetimeenergy.com before returning an item. We will provide return instructions and the correct return address. Our business mailing address in Cheyenne is not a return address.
Yes, we ship worldwide. International orders may be subject to customs or import fees charged by your country on delivery.
Contact us within 7 days of delivery with your order number and a photo, and we'll send a replacement or refund at no extra cost.
Yes — exchanges are available for a different size or style, subject to availability.
Refunds are issued within 5–7 business days of us receiving your returned item.
If tracking hasn't updated in 5 business days, reach out and we'll investigate with the carrier.
Daily Energy, weekly guidance, monthly forecasts, exclusive readings, crystal rewards and a private community for $29.9/month. Cancel anytime.
We offer tracked shipping to supported destinations. Physical orders of $149 or more after discounts ship free. Below $149, your destination's shipping charge is shown at checkout. Digital readings are delivered electronically and are excluded from shipping and the free-shipping threshold.
Unworn items in their original packaging can be returned within 30 days of delivery for a refund or exchange.
